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Facilitating Community Support Linkages for Frequent Emergency Department Users: The ENCOMPASS-ED Project

Publication: Canadian Journal of Community Mental Health
22 February 2022

Abstract

The ENCOMPASS-ED project implemented embedded health system navigation and mental health peer support to proactively engage frequent emergency department (ED) users, facilitate linkages to community services, and reduce ED overuse. This model of care is generalizable to other communities across Canada to support reductions in unnecessary and costly ED visits.

Résumé

Le projet ENCOMPASS-ED a mis en place un processus de gestion intégrée dans le système de santé et un soutien par les pairs en santé mentale afin d’impliquer de manière proactive les utilisateurs fréquents des services d’urgence (SU), de faciliter les liens avec les services communautaires et de réduire la surutilisation des services d’urgence.

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References

Arfken C. L., Zeman L. L., Yeager L., Mischel E., and Amirsadri A. 2002 Frequent Visitors to Psychiatric Emergency Services: Staff Attitudes and Temporal Patterns Journal of Behavioral Health Services and Research 29 4 490 -496
Boudreaux E. D., Niro K., Sullivan A., Rosenbaum C. D., Allen M., and Camargo C. A. 2011 Current practices for mental health follow-up after psychiatric emergency department/psychiatric emergency service visits: A national survey of academic emergency departments General Hospital Psychiatry 33 6 631 -633
Urbanoski K., Cheng J., Rehm J., and Kurdyak P. 2018 Frequent Use of Emergency Departments for Mental and Substance Use Disorders Emergency Medicine Journal 35 4 220 -225

Information & Authors

Information

Published In

cover image Canadian Journal of Community Mental Health
Canadian Journal of Community Mental Health
Volume 41Number 1January 2022
Pages: 107 - 111

History

Version of record online: 22 February 2022

Key Words

  1. patient navigation
  2. emergency service hospital
  3. mental health
  4. case management
  5. psychosocial support systems

Mots-clés

  1. gestion des patients
  2. services d’urgence hospitaliers
  3. santé mentale
  4. gestion de cas
  5. systèmes de soutien psychosocial

Authors

Affiliations

Rosalie Steinberg [email protected]
Sunnybrook Health Sciences Centre and University of Toronto
Roula Markoulakis
Sunnybrook Research Institute and University of Toronto
Karen Wang
Sunnybrook Health Sciences Centre and University of Toronto

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